This document explains how 1023 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Last Updated: 1 January 2026
When you register and use the 1023 platform, we collect several categories of information for operational and security purposes. The types of information collected are as follows:
During registration, we collect your full name, date of birth, email address, phone number and identity information required for account verification. This information is used to create and manage your account and to ensure compliance with the platform's minimum age requirements.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store information relating to your payment method, such as your bank account number or digital wallet identifier. We do not store full card numbers or PIN passwords — all transactions are processed through encrypted payment channels.
We automatically collect technical information including IP address, device type, operating system, browser type, screen resolution and general location data (at state or city level) when you access the platform. This information is used to optimise the user experience and detect suspicious access.
Information collected by 1023 is used for the following purposes:
The 1023 platform uses cookies and similar tracking technologies to enhance the user experience. Session cookies maintain your logged-in state. Preference cookies store your language and display settings. Analytics cookies help us understand usage patterns for platform improvements. You can manage cookie settings through your browser, though some platform features may be affected if cookies are fully disabled.
All personal information of 1023 users is stored on servers protected with 256-bit SSL encryption — the same security standard used by banking institutions. Access to the user database is restricted to authorised personnel only and is subject to regular audits.
Your information is retained for as long as your account remains active or as long as necessary for operational and legal compliance purposes. Following account closure, information will be held for the minimum period prescribed by Malaysian law before being securely deleted.
1023 does not sell or rent users' personal information to any third party for marketing purposes. Information may be shared only in limited circumstances: with payment service providers to process MYR transactions, with competent authorities when required by law, or with technical partners for platform operations under strict confidentiality agreements.
As a 1023 platform user, you have the following rights regarding your personal information, in accordance with applicable data protection laws in Malaysia:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any information that is inaccurate or incomplete via your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to minimum retention requirements prescribed by law.
To exercise any of these rights, contact the 1023 support team by email at [email protected] or refer to the FAQ for a step-by-step guide.
1023 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform improvements. Users will be notified of any material changes via platform notifications or email. The date of the most recent update will always be displayed at the top of this document.
Your continued use of the 1023 platform following any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how 1023 handles your personal data, please contact us by email at [email protected]. We will endeavour to respond to all enquiries within 14 business days. For more information about your rights or how to use the platform safely, visit the FAQ ours.
We are committed to protecting the privacy of every 1023 user in Malaysia. Register an account with confidence or log in to access your privacy settings.
Register Account FAQ